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Privacy Policy

Background

Studio Pepwuper Ltd. understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all visitors to this website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

  • "Account" means an account required to access and/or use certain areas and features of Our Site;
  • "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
  • "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Our Site is owned and operated by Studio Pepwuper Ltd., a limited company registered in England whose registered office is in Cambridge, England.

Email: customerservice@pepwuper.com
Telephone: +1-626-502-8163

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data.
  2. The right to access the personal data we hold about you.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to data portability.
  8. Rights relating to automated decision-making and profiling.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data:

  • Name;
  • Date of birth;
  • Gender;
  • Business/company name;
  • Contact information such as email addresses and telephone numbers;
  • Demographic information such as post code, preferences, and interests;
  • Financial information such as credit/debit card numbers;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7. How Do We Use Your Data?

All personal data is processed and stored securely. We will always comply with our obligations under applicable data protection law. Our use of your personal data will always have a lawful basis. We may use your personal data for the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to Our Site;
  • Personalising and tailoring your experience on Our Site;
  • Supplying our products and services to you;
  • Personalising and tailoring our products and services for you;
  • Communicating with you;
  • Supplying you with information by email that you have opted-in to;
  • Analysing your use of Our Site to enable us to continually improve Our Site and your user experience;

8. How Long Will We Keep Your Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Transaction records: 6 years
  • Marketing preferences: Until you unsubscribe
  • Website analytics: 26 months

9. How and Where Do We Store or Transfer Your Data?

We will only store or transfer your personal data within the European Economic Area (the "EEA"). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe.

10. Do We Share Your Data?

We may share your personal data with other companies in our group for processing and analysis. This includes our subsidiaries and our holding company and its subsidiaries.

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data.

11. How Can I Control My Data?

In addition to your rights under the GDPR, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes.

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS").

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

13. How Can I Access My Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at customerservice@pepwuper.com.

14. How Do We Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We use the following types of cookies:

  • Necessary Cookies: These cookies are essential for the website to function properly. They include cookies that remember your cookie consent preferences.
  • Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited. These cookies are only placed after you give consent.

You can manage your cookie preferences at any time by clicking the "Cookie Settings" button in the cookie consent banner that appears at the bottom of the page. You can also delete cookies through your browser settings.

15. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

16. Contact Details

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: customerservice@pepwuper.com
Telephone: +1-626-502-8163
Postal Address: Studio Pepwuper Ltd., Cambridge, England

Last updated: January 2025